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TERMS & CONDITIONS

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Last updated: 13/09/2026

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Welcome to Hairy Highlander. These Terms & Conditions explain how our website, products, and checkout process operate. By using our site or placing an order, you agree to these terms.

If you have any questions, you can always reach us at info@hairyhighlander.co.uk.

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1. Using Our Website

By accessing this website, you agree to act lawfully and follow these Terms & Conditions.
You must be 18 or over to place an order.

You may use this website for personal purchases or legitimate wholesale enquiries. You may not copy, reproduce, or commercially exploit any content from the website without written permission.

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2. Our Products

Hairy Highlander products are made in small batches using natural ingredients. We take care to provide accurate descriptions, photos, and details, but due to the nature of handmade goods, slight variations may occur.

Product availability may change at any time.

We reserve the right to update product details, pricing, and availability at any time.

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3. Placing & Accepting Orders

When you place an order, you’ll receive an automatic confirmation email. This confirms we’ve received your order, not that it has been accepted.

Your order is officially accepted once we send a dispatch confirmation email.

We may cancel or refuse any order (e.g., due to stock limitations, address issues, or suspected fraud).

Dispatch times may vary during busy periods.

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4. Prices & Currency

Prices are displayed in the local currency of the country you are browsing from.
However, all orders are processed in GBP (£) at checkout.

Any currency conversions you see while browsing may be handled by the website platform, your bank, PayPal, Klarna, or your card provider. All final charges at checkout are processed in GBP (£).

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5. Payment Methods

We accept the following:

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Credit & Debit Cards

  • Visa

  • Mastercard

  • American Express

  • China UnionPay

  • JCB

  • Diners Club

  • Discover

  • Electron

  • Maestro

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Digital Wallets

  • Apple Pay

  • Google Pay

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Buy Now, Pay Later

  • Klarna (where available and subject to eligibility)

  • PayPal Pay in 3 (where available and subject to eligibility)

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PayPal

You may check out using your PayPal account.

Payment authorisation must be successfully confirmed before your order is dispatched.

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6. Klarna Legal Disclosure 

Klarna payment options may be available at checkout, subject to eligibility and Klarna's terms.

In order to offer Klarna payment methods, we may pass certain personal information, such as contact and order details, to Klarna so they can assess eligibility and provide the relevant payment options.

Your personal data will be processed in accordance with applicable data protection law and Klarna's Privacy Notice.

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Klarna’s terms and Privacy Notice are available here: Terms and Conditions | Klarna UK

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7. Shipping, Delivery & Returns

All shipping, delivery, lost parcel, and return information is kept in one place for clarity.

👉 Please review our Shipping & Returns Policy:
https://www.hairyhighlander.co.uk/returns-policy

This policy forms part of your agreement when placing an order.

Dispatch times may vary during seasonal demand or high order volumes.

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8. Customer Responsibilities

When using this website or placing an order, you agree that:

  • All information you provide is accurate and up to date

  • You are authorised to use the chosen payment method

  • You will not misuse the website, attempt to harm it, or interfere with its operation

  • You will follow all laws relevant to your location

  • You are responsible for any order selection errors (e.g., wrong scent, product, or bundle).

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9. Intellectual Property

All content on this website is owned by Highland Beard LTD, including:

  • Hairy Highlander brand name

  • Logos

  • Product names & descriptions

  • Photos & graphics

  • Website design and layout

  • Text, media, and creative content

No part of the site may be copied, reproduced, or reused without written permission.

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10. Tracking, Cookies & Analytics

We use standard analytics and advertising tools to improve our website and marketing, including:

  • Google Analytics (GA4)

  • Google Ads Conversion Tracking

  • Meta/Facebook Pixel

  • Other ad platform pixels when required

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These tools collect information about how visitors use our website and help us understand website performance and the effectiveness of our advertising.


Full details, including cookie management, are available in our Privacy Policy.

👉 Privacy Policy: https://www.hairyhighlander.co.uk/privacypolicy

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11. Limitation of Liability

To the fullest extent permitted by UK law, we are not liable for:

  • Delivery delays or courier errors

  • Incorrect address information provided by customers

  • Damage caused by misuse of products

  • Reactions arising from individual allergies or sensitivities where ingredients and any legally required warnings are clearly stated on the product packaging

  • Losses caused by events beyond our reasonable control

  • Customer selection mistakes (e.g., incorrect scent or product choice)

This does not affect your statutory consumer rights.

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12. Governing Law

These Terms & Conditions are governed by the laws of Scotland.
International customers may have additional rights under their local consumer laws.

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13. Changes to These Terms

We may update these Terms occasionally.
Any changes take effect immediately upon being published on this page.

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14. Contact & Legal Information

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Hairy Highlander
Operated by Highland Beard LTD

Company No: SC787425
Registered in Scotland

VAT Registration No: 504206341
Registered Office (not a retail location):
1 Church Street, Insch, Aberdeenshire, AB52 6JX, United Kingdom

Email: info@hairyhighlander.co.uk

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