PRIVACY & COOKIE POLICY

Last updated: 13/09/2026

This Privacy & Cookie Policy explains how Hairy Highlander collects, uses and protects your personal information when you visit our website, contact us or place an order.

1. What Information We Collect

Depending on how you use our website, we may collect:

Your name, email address and telephone number
Billing and delivery addresses
Order and purchase information
Account information if you create an account
Communications you send to us
Reviews or comments you submit
IP address, browser, device and connection information
Information about how you use and interact with our website
Payment and transaction information

Payments are processed through third-party payment providers. We do not normally receive or store your complete payment card details ourselves.

2. How & Why We Use Your Information

We use personal information to process and deliver orders, manage payments and refunds, provide customer service, deal with returns or delivery issues, maintain customer accounts, prevent fraud, protect our website, comply with legal and accounting requirements, understand how our website is used, measure advertising performance and improve our products and services.

We may also send marketing communications where you have chosen to receive them or where otherwise permitted by law.

Depending on the reason for processing your information, we rely on contract, legal obligation, legitimate interests or consent as our lawful basis.

Where we rely on consent, you can withdraw it at any time.

3. How We Store & Share Information

Our website and online store are hosted on the Wix.com platform.

We may share information where necessary with companies that help us operate our business, including Wix, payment providers, Royal Mail or other delivery providers, Google in connection with Google Analytics and Google Ads, Meta in connection with the Meta Pixel and Facebook/Instagram advertising, and professional advisers or authorities where necessary.

We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for international transfers of personal information.

4. How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

Order, transaction and accounting records may be retained for the periods required by tax, accounting and other legal requirements.

Other information is retained only for as long as necessary for the purpose for which it was collected.

Marketing information may be retained until you unsubscribe or withdraw your consent.

5. Cookies & Tracking Technologies

Cookies and similar technologies help our website function correctly, remember preferences, understand how visitors use the site and measure advertising performance.

Strictly Necessary Cookies

These support essential functions such as shopping baskets, checkout, website security, customer accounts and general website operation.

Strictly necessary cookies do not require consent where they are necessary to provide the service you have requested.

Google Analytics

We use Google Analytics to understand how visitors use our website and how the website performs.

This may include information such as pages viewed, website interactions, how visitors reached the website, device information and session activity.

Google Ads

We use Google Ads to measure advertising performance and conversions, including whether advertising results in visits, purchases or other actions on our website.

Meta Pixel

We use the Meta Pixel to measure advertising performance and support advertising through Facebook and Instagram.

Google Ads, Google Analytics and Meta Pixel may collect information about your device, browser and activity on our website.

Non-essential analytics and advertising technologies are used in accordance with your cookie choices and applicable law.

6. Managing Cookies

When you visit our website, you are given options through our cookie banner to manage non-essential cookies.

You can also control or delete cookies through your browser settings.

Changing your cookie preferences does not affect cookies that are strictly necessary for the website to operate.

7. Marketing Communications

Where you have subscribed to receive marketing from us, or where marketing is otherwise permitted by law, we may contact you about Hairy Highlander products, offers or news.

You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email or by contacting us.

You may still receive essential communications relating to orders you have placed.

8. Your Privacy Rights

Depending on the circumstances, you may have the right to access personal information we hold about you, correct inaccurate information, request deletion or restriction of information, object to certain processing, request transfer of your information where applicable, or withdraw consent where processing relies on consent.

These rights are not absolute. For example, we may need to retain certain order and transaction information to meet legal or accounting requirements.

To exercise your privacy rights, contact info@hairyhighlander.co.uk.

You also have the right to raise a concern with the Information Commissioner's Office (ICO).

You have the right to object to the use of your personal information for direct marketing and, in certain circumstances, to processing based on our legitimate interests.

9. Who We Are

Hairy Highlander is operated by Highland Beard Ltd.

Registered Office:
1 Church Street, Insch, Aberdeenshire, AB52 6JX, United Kingdom

Email: info@hairyhighlander.co.uk

Highland Beard Ltd is the data controller responsible for personal information collected through this website.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services or legal requirements.

The latest version will be published on this page with the updated date.