Shipping & Returns Policy
Last updated: 13/09/2026
Grooming Products Shipping
We ship grooming orders using Royal Mail Tracked services, providing tracked delivery from dispatch to arrival.
Depending on your location, your parcel may be handed to a local delivery partner in your country.
Dispatch Times
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We aim to dispatch orders every Monday, Wednesday and Friday.
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Orders placed before 12 noon on a dispatch day will normally ship the same day.
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Orders placed after 12 noon will normally ship on the next dispatch day.
Please note:
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During Christmas and other busy periods, dispatch and delivery times may occasionally be longer.
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Once parcels have been handed to Royal Mail or another delivery provider, postal, customs or seasonal delays may be outside our control.
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International deliveries may take longer due to customs or local processing.
Merch Shipping
Our merchandise is made to order, so dispatch and delivery times are longer than for our grooming products.
Merch items are fulfilled and shipped separately using different delivery providers, which may vary depending on the item and destination.
As a result, merch may arrive on a different day from the rest of your order. If part of your order arrives first, the remaining merch may still be on its way separately.
International Orders
Hairy Highlander ships internationally using Royal Mail and other postal or delivery partners.
Depending on the destination, your order may be subject to local VAT, customs duties, import fees or other charges.
Where these charges are not included at checkout, they are the responsibility of the recipient.
Returns & Cancellations
We want you to be happy with your order.
For eligible online purchases, you have 14 days from receiving your order to tell us that you wish to cancel.
You then have a further 14 days to return the goods to us.
To arrange a return, email info@hairyhighlander.co.uk with your order details.
Return Conditions
Items should be returned in their original condition.
Where goods are sealed for health protection or hygiene reasons, the right to cancel does not apply once the seal has been broken after delivery. This does not affect your rights if the item is faulty.
Personalised or custom-made items may also be excluded from change-of-mind cancellation rights where applicable.
Customers are responsible for return postage for change-of-mind returns.
We recommend using a tracked return service.
If an item is faulty, damaged or incorrect, please contact us before returning it.
Refunds
Once we receive your returned goods, or receive evidence that they have been sent back where applicable, we will process any refund due within 14 days.
For eligible statutory cancellations, we will also refund the cost of our standard delivery service.
If you selected a more expensive delivery option, we will refund the equivalent cost of standard delivery.
Refunds will normally be made using the original payment method.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged, incorrect or not as described, please contact us at info@hairyhighlander.co.uk.
We will arrange the appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.
Your statutory rights are not affected by this policy.
Questions?
If you need help with shipping, delivery or a return, contact us at: